We are a Chesterfield based company that specialises in repairing, servicing and supporting office and home printers. Established in 1992 we were one of the first companies in the UK to enter the printer support industry.
The knowledge gained in the 30+ years, and our experience of the local areas makes it impossible for any national company to match us.
With customer satisfaction being the overriding factor, we work hard to maintain the highest level of product and service quality enabling us to support printers for many local companies and organisations including solicitors, accountants, councils, schools, colleges, universities, etc. The receipt of regular repeat business confirms that we don't only "Say what we do", we "Do what we say".
We understand the importance of continued performance from your printers, and we are committed to providing the highest quality of service to all of our clients. And by implementing our 30+ years experience we are able to build excellent relationships with our clients.
After 30+ years our 'Ad Hoc' service and repair procedure is tried, tested and proven to work as a cost effective option to replacing a failing printer. We simply provide an engineer to your site as and when you have a problem, or you can bring your printer to us and we'll repair it in our workshop.
Through our extensive experience within the industry, we are able to tailor our support packages to the individual client. Again, our 'Routine Preventative Maintenance Scheme', 'Annual Maintenance/Support Agreements', and our unique 'PrintProgram' which includes all printer cartridges and maintenance are tried, tested and proven.
Our friendly printer engineers have as many as 30 years individual experience, and carry out service and repair procedures for all of our clients printers, no matter whether they are home based, or office based.
We provide the full range of new 'OEM' printer cartridges, and we also provide very high quality, 'FULLY GUARANTEED', Compatable, Remanufactured, and Alternate printer cartridges, all which will equal the performance of the 'OEM'.
We provide OEM, Compatible, Remanufactured, and Alternate Maintenance Kits, Roller Kits, Fuser Kits, Transfer Kits, Drum Kits, Developer Kits, Print Heads, Paper, including Roll Paper for wide format printers. We also carry a vast range of spare parts to keep your printer up and running.
Like many other companies we supply new printers. However, our Ex-Demo/Refurbished Printers separate us from the rest. We are happy to deliver our Ex-Demo/Refurbished Printer, install it, and train the users how to use it too, and our friendly Helpdesk staff will always be at the end of the telephone for you if you need help, and the service and support options provided with our Ex-Demo/Refurbished Printers is equivalent to those offered with new printers.
All of our product and service are fully guaranteed for 12 months. In the case of a printer or printer cartridge failing due to product or services supplied by ourselves, our own engineers will conduct a priority visit to correct the failure at no cost to yourself.
Have you considered upgrading your current printers, or considered switching to managed print services?
Have you struggled to find a company to carry out AdHoc repairs, preventative maintenance, or provide annual support?
Take a look around our website today and see what we have to offer you.
Our team are always happy to deal with your enquiry; Sales on 01246 266010,
and Support on 01246 266012,
or complete our Enquiry Form for a free call back.
Laser Friend Head Office, Units 14 & 15 Station Lane Industrial Estate, Station Lane, Old Whittington, Chesterfield, Derbyshire, S41 9QX